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What is Gray Water?
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What is Gray Water?
One of the most critical steps in the water damage restoration process is determining the kind of contamination being dealt with. Learn about Category 2 water or gray water in this article.
Water damage is a challenging emergency for any homeowner, whether it's from a massive flood or a minor appliance leak. Water damage is time-sensitive, which is why a timely response is required to prevent major issues from developing. Water damage can stem from a variety of causes, and each need specific procedures and practices to minimize losses and downtime.

Professional water damage restoration service providers, such as the team at ServiceMaster by LoveJoy, are familiar with the risks associated with water damage. One of the most critical steps in the water damage restoration process is determining the kind of contamination being dealt with. The Institute of Inspection Cleaning and Restoration Certification (IICRC) classifies three different types of contaminated water based on the source of the damagethe length of exposure to the structure, and the likelihood of harmful contaminants that may be present. Learn about Category 2 water or gray water in this article.

What is Category 2 Water?

Category 2 water damage, which is also called gray water or sullage, may contain some amount of contamination that could pose harm to humans and animals. Category 2 water damage can come from broken dishwaters or washing machines, toilet overflows containing urine, or flood damage from sump pump failure. Health risks of Category 2 water are caused by substances like oils, grease, bleach, soap particles, and food residue, which could allow sickness-causing organisms to contaminate the body through contact with the hands or broken skin.

In time, Category 2 water damage could escalate into Category 3 water due to bacterial growth, which could lead to serious illnesses or possible death. Within 24 to 48 hours, mold can start growing and cause the damage to get worse. Untreated mold growth can lead to allergies, asthma, and other respiratory problems. 

How to Remove Category 2 Water

Different water damage problems need varying techniques and procedures for restoration, so the cleanup process for Category 2 water damage can vary. The Environmental Protection Agency (EPA) and the IICRC has some recommended guidelines that might be useful for water damage mitigation, including:
  • Water removal and structural drying - drying of all household contents, including carpet, drywall, flooring, materials, rugs, and upholstery.
  • Removal of porous materials - porous materials like wood and carpets must be discarded to reduce the possibility of mold growth.
  • Hard surface cleaning - hard surfaces will be treated with disinfectants and cleaning agents to remove mold and water damage from items that can be salvaged.
  • HVAC equipment cleanup and disinfection - mold can grow inside HVAC equipment, so a proper cleanup and disinfection must be performed to prevent mold spores from being recirculated indoors and keep building occupants safe. 

Water Damage Restoration Company in Conyers, GA

Category 2 water can cause minor to severe damages to property, and a do-it-yourself cleanup is unsafe and not enough. ServiceMaster by LoveJoy is an experienced water damage restoration company in Conyers, GA certified by the IICRC. We have a team of qualified property damage restoration specialists who can respond to your water, fire, or mold damage issue 24 hours a day, 7 days a week365 days a yearServiceMaster by LoveJoy utilizes the industry's top technologies to perform an extensive and effective clean to both residential and commercial properties. We are equipped with the latest practices and methods in property damage restoration and are a Preferred Vendor for top insurance carriers in the area.

Discover how ServiceMaster by LoveJoy can help you today. Contact us at (678) 293-0297 for Conyers customers and (770) 983-6665 for Roswell customers. Our team is servicing clients in AtlantaRoswell Sandy Springs, Marietta, DecaturStockbridgeConyersMcDonoughStone MountainCovingtonSocial CircleDekalb County, Fulton County, Georgia and surrounding areas.

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ServiceMaster by LoveJoy has compiled some water damage insurance claim tips to help you understand the claims process better and keep the stress to a minimum.
The Top 5 Dangers of Standing Water
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Floods causing standing water can create various health problems and structural damage. Learn more in this article by ServiceMaster by Lovejoy.
Categories and Classes of Water Damage
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Water damage losses are separated into three categories, defined by the source and the spread of the water. Learn more.
Every year, thousands of homeowners are affected by water damage. Some factors can affect the costs of repairing a water-damaged home in Georgia. Learn more in this article by ServiceMaster by LoveJoy
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In order to avoid costly basement water damage mitigation, here are some of the dangers of DIY cleanup and what to do with a flooded basement before the professionals arrive.
Water can be extremely destructive, usually resulting in thousands of dollars of damages. Read this article about emergency water damage repair in Covington, Georgia by ServiceMaster by Lovejoy.

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Causes, Categories, and Classes of Water Damage
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Not all water damages are created equal. Learn more about the causes, categories, and classes of water damage in this article by ServiceMaster of Cobb.
Residential water damage stems from a variety of causes. Learn what causes and how you can prevent water damage in this article.
Causes of Water Damage in Georgia and Tennessee
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Many factors cause water damage. It occurs whenever water begins to collect someplace it shouldn’t, whether that be your kitchen floor, walls, the corner of your basement, or any area in your home.
Call (678) 264-3310 ServiceMaster of Atlanta for water damage restoration, repair & cleanup service. We are on-call 24/7. Insurance Preferred Vendor
Call (678) 264-3310 ServiceMaster of Roswell for water damage restoration, repair & cleanup service. We are on-call 24/7. Insurance Preferred Vendor
Call (678) 264-3310 ServiceMaster of Alpharetta for water damage restoration, repair & cleanup service. We are on-call 24/7. Insurance Preferred Vendor
Business details
  • +1 (678) 293-0297
  • 700 Blacklawn Road Southwest Conyers, GA 30012
Since 1995, ServiceMaster by LoveJoy has been providing businesses and homeowners the highest quality of Water, Fire, Mold Remediation services.